Innovation Designer @ IBM

Innovation Designer @ IBM

I use enterprise design thinking to help IBM clients define, innovate, and solve challenging business problems with IBM technology across multiple industries.

Due to confidentiality agreements, I can't publish deliverables publicly

Enterprise Design Thinking

  • Facilitated 150+ hours of design thinking workshops, spanning discovery, solutioning, and MVP co-creation, with cross-functional teams and executive stakeholders resulting in heightened awareness of IBM’s technology solutions
  • Led over 25 enterprise client engagements leveraging IBM’s portfolio of products including AI, resulting in over $12M in sales

Project Management and Collaboration across diverse teams

  • Collaborated with Solution Architects and AI Engineers on feasibility in an agile environment, iterating rapidly based on stakeholder and user feedback
  • Collaboration with IBM Sales
  • Leading the team through client engagements with timely communication and professionalism

Storytelling

  • Leveraged storytelling techniques to connect business goals, user needs, and technical feasibility driving clients to purchase IBM technology
  • Developed and presented executive playback presentations  to showcase design decisions through the user’s perspective, influencing decision-making at the executive level

Design

  • Conducted generative and evaluative research to uncover business needs and validate technological solutions.
  • Designed and prototyped custom UI applications leveraging the IBM Carbon Design System, ensuring accessibility, cohesion, and usability consistent with enterprise design standards
  • Crafted user personas for specific business users to drive technology demo’s and MVP’s

User Research

  • Researched business users through understanding their pain points in a workflow and addressing their challenges through IBM technology
  • Leading the development of 2026 Innovation Design Internship Program, including program structure and building curriculum to strengthen IBM’s early talent pipeline in design
  • Interviewed 15+ design interns to understand their current experiences that will drive the development of the 2026 Design Internship Program.

Designer Community Lead

  • Managing a team of four designers on various initiatives centered around creating a community that strengthens collaboration, knowledge-sharing, and a sense of belonging across the design organization
  • Facilitate update calls, team bonding events, and coffee chats monthly to build alignment, improve communication, and encourage cross-team connections
  • Coordinating with cross-functional teams to bring in guest speakers and thought leaders, enriching the community’s exposure to industry insights and professional development opportunities

Mentorship

  • Mentored 2025 innovation design interns by providing career guidance, project feedback, and skill-building opportunities that enhanced both their professional growth and contribution to the team